Refund Policy

At Sound Integrative Health, PLLC, we strive to ensure your complete satisfaction with our health and supplement products. However, we understand that there may be instances where you might need to return an item. Our return policy is designed to be fair and accommodating. Please review the following guidelines for our return process:

1. Product Eligibility: Only unopened and unused products can be considered for return. We cannot accept returns on opened or partially used products for health and safety reasons, unless there is a manufacturing defect.

2. Return Timeframe: All returns must be initiated within 30 days from the date of purchase. After 30 days, we regret that we cannot offer a refund or exchange.

3. Proof of Purchase: You must provide proof of purchase, such as a receipt, invoice, or order confirmation number, to be eligible for a return.

4. Return Process:

   • Prior Authorization: Please contact our team to obtain a return authorization before sending any product back. Any returns without prior authorization may not be accepted.

   • Proper Packaging: Please ensure that the product is well packaged to prevent damage during the return transit. We recommend using the original packaging materials.

5. Return Shipping: Customers are responsible for the cost of shipping the returned product, unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost during return shipping.

6. Refund Process:

   • Inspection: Once we receive your return, we will inspect it to ensure it meets the eligibility criteria.

   • Refund Notification: We will notify you of the approval or rejection of your refund via the contact information provided during the return process.

   • Refund Method: Approved refunds will be processed using the original payment method. Depending on your bank or card issuer's policies, please allow a few business days for the refund to appear in your account.

7. Exclusions: Certain items, such as perishable goods, personalized items, and gift cards, are not eligible for return unless there is a manufacturing defect.

8. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service team immediately, providing details and, if possible, photographic evidence. We will work swiftly to address the issue and offer a resolution.

Please note that this return policy is subject to change at the discretion of Sound Integrative Health, PLLC. We reserve the right to refuse any returns not meeting the above criteria.

If you have any further questions or need assistance regarding our return policy, please contact our customer service team at 425-889-5894. We appreciate your trust in our products and services.